Warranty, Returns & Refunds policy
You are entitled to cancel your order within 24 hours without giving any reason for doing so.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail needleworkbytee@gmail.com or support@needleworkbytee.com
We will reimburse you no later than 30 days from the day on which we receive the request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days
For customers living far away, please notify us within 7 days of receiving the goods for support.
The goods are in the original packaging, not dirty, not smelly, not deformed, blister, stamp, tags, condition is the same as before purchase. This term applies to most products but does not apply to all.
Customers need to check with the sales staff to see if the 7-day return policy applies to the product they purchase. Email: needleworkbytee@gmail.com or support@needleworkbytee.com
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
84/15 Tân Sơn Nhì Street, Tân Sơn Nhì, Tân Phú, Hồ Chí Minh City.
Tel: (+84)932095980 (The sales staff - On Delivery)
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Warranty Policy:
Warranty policy and warranty period depends on each product type.
When you need product warranty, you need to:
Contact us via any channel: Email, Facebook, Instagram, X (Formerly Twitter)... and provide product status, and purchase phone number.
Then, depending on the specific case, We will guide you through the next step.
Warranty shipping cases (Products eligible for warranty) incur shipping fees, each party pays the additional fees themselves. Warranty period depends on condition and product type (Normally it will take 10-14 days).
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail needleworkbytee@gmail.com or support@needleworkbytee.com